Microsoft is emphasising AI integration across all their products, including Xbox. Recent reports suggest that the company is developing an AI chatbot to assist players with support inquiries. Here’s what you need to know:
AI Chatbot for Xbox
As reported by The Verge, Microsoft is testing an AI chatbot for the Xbox platform. Insiders familiar with the project have mentioned that the chatbot is designed to automate support tasks for Xbox users.
The chatbot will be integrated with the Xbox network and support documents ecosystem, enabling it to deliver quick and accurate responses to user queries.
Additionally, it will have the capability to assist with tasks like processing game refunds through Microsoft’s support site.
Early Stages and Broader AI Ambitions for Xbox
Although currently undergoing internal testing specifically focused on Minecraft Realms support, the exact public release date is unknown. The AI chatbot is just one aspect of Microsoft’s comprehensive AI strategy for Xbox.
The company is also considering AI-powered Copilots for safety and moderation tasks on Xbox. These assistants would handle content moderation, enforcement, and appeals.
Microsoft’s AI Expansion: A New Division and High-Profile Hire
Microsoft is heavily investing in AI, evident by the establishment of a dedicated AI division and the appointment of Mustafa Suleyman, co-founder of Google DeepMind, as its leader.